Terms and Conditions of Use The lunatogel Platform

Welcome to lunatogel. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player") and lunatogel ("Platform", "we", "us", "the company"). By accessing, registering for, or using any part of the lunatogel platform — whether via the website, mobile app, or any other digital channel we provide — you acknowledge that you have read, understood, and agree to be bound by all provisions of these Terms.

If you disagree with any part of these Terms, please stop using the platform immediately. Continued use following any amendments to these Terms will be deemed as your acceptance of those changes.

Access to the lunatogel platform is restricted to individuals who meet the following requirements:

• Be at least 18 years old at the time of registration and throughout the period of platform use.
• Registering with accurate, truthful, and up-to-date personal information — including your full name, date of birth, phone number, and a valid email address.
• Has never been banned or suspended from using the lunatogel platform or any related online gaming platform.
• Do not register on behalf of another person or use a false identity.
• Acting in a personal capacity and not as a representative or agent of any business entity.

Players are solely responsible for ensuring that online wagering is legal under the applicable laws in their jurisdiction. lunatogel accepts no liability for any legal consequences arising from the use of the platform in regions where such activities are restricted or prohibited.

Each player is only permitted to hold one (1) active account at any one time. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to create a strong password. You are solely responsible for keeping your password confidential and for all activity that occurs under your account. We recommend that you:

• Using a unique password that has not been used on any other platform.
• Enabling two-factor authentication (2FA) via your account security settings.
• Do not share your login credentials with anyone, including family members.
• Report to our support team immediately if you suspect your account has been compromised.

Lunatogel supports a wide range of secure and trusted payment methods to facilitate deposit and withdrawal transactions for players in Malaysia:

• Online banking (FPX) — including Maybank, CIMB, Public Bank, RHB, and others.
• Digital wallets — Touch 'n Go eWallet, GrabPay, and Boost.
• Visa and Mastercard credit and debit cards.
• Cryptocurrency — USDT (TRC20/ERC20) and Bitcoin.

Deposit: All deposits are credited to the player's account within seconds of successful transaction confirmation. No processing fees are charged for deposits.

Withdrawal: Withdrawal requests will be processed within 3 to 15 minutes of approval. All withdrawals must be made to the same payment method used for the deposit, subject to completed identity verification (KYC).

The minimum deposit and withdrawal limits are as follows:

• Minimum deposit: RM 20 per transaction.
• Minimum withdrawal: RM 50 per transaction.
• Daily withdrawal limits may vary based on membership tier and KYC compliance status.

Lunatogel offers a variety of bonus and promotional programs for both new and existing players. All bonuses are subject to the following terms:

• Rollover (Wagering Requirement): Every bonus received must have its specified rollover requirement fulfilled before a withdrawal is permitted. The rollover requirement for each bonus is clearly stated on the relevant promotions page.
• Validity Period: All bonuses have a set validity period. Bonuses that expire without the rollover requirement being met will be automatically forfeited.
• One Bonus at a Time: Players may not stack two or more bonuses simultaneously unless stated otherwise in the relevant promotion's terms.
• Fair Use: Bonuses may only be used by verified account holders. Any attempt to abuse the bonus system will result in bonus cancellation and further action taken against the account.

Lunatogel reserves the right to modify, suspend, or terminate any promotional program at any time without prior notice. However, terms agreed upon at the time of a bonus claim will remain in effect.

All games offered at lunatogel — including video slots, live casino, sports betting, and other games — operate on a fair and transparent system:

• Slot and table games use a Random Number Generator (RNG) that has been independently certified by internationally recognised certification bodies.
• Live casino games are hosted by real dealers via high-definition live video streaming.
• Sports betting uses dynamically calculated odds based on real-time market data.

All game results are final once confirmed by the system. Any disputes regarding game outcomes must be submitted to the support team within 24 hours of the incident.

Players are required to use the lunatogel platform in a responsible and ethical manner. The following activities are strictly prohibited:

• Using automation software, bots, or scripts to play games or place bets.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting any bugs or technical vulnerabilities in the system.
• Using the platform for money laundering or any unlawful financial activities.
• Registering using false information or assuming another person's identity.
• Harassing, threatening, or discriminating against other players or support staff.
• Selling, transferring, or renting your account to any third party.

Any violation of the above prohibitions may result in permanent account suspension or closure, forfeiture of all balances and bonuses, and legal action where necessary.

Lunatogel reserves the right to suspend or close any player account, with or without prior notice, under the following circumstances:

• Violation of any provision under these Terms.
• Inaccurate registration details or failed identity verification.
• Suspected fraud, money laundering, or other criminal activity.
• Requests from law enforcement or regulatory authorities.
• Voluntary account closure requested by the player for responsible gaming reasons.

Players wishing to voluntarily close their account may contact the support team via live chat. Any valid balance will be returned once all compliance requirements have been met.

Lunatogel provides the platform on an "as-is" basis without any express or implied warranties regarding availability, accuracy, or fitness for a particular purpose. To the extent permitted by applicable law:

• Lunatogel is not liable for any financial losses arising from wagering activity on the platform.
• Lunatogel is not liable for service disruptions caused by system maintenance, third-party technical issues, or circumstances beyond our control.
• Lunatogel is not liable for any decisions or actions taken based on information found on the platform.

Lunatogel is fully committed to responsible gaming practices. We provide a range of tools and resources to help players maintain control over their wagering activity:

• Daily, weekly, and monthly deposit limits that players can set themselves.
• Loss limits to control the total amount lost within a given period.
• Cool-off periods ranging from 24 hours to 6 months.
• Permanent self-exclusion for players who require it.
• Access to problem gambling support resources and counselling.

For more information and access to all responsible gaming tools, please visit our Responsible Gaming of ours.

All content on the lunatogel platform — including but not limited to logos, trademarks, graphics, user interface, software code, text, images, and audiovisuals — is the exclusive property of lunatogel or its respective licensors.

Players are not permitted to copy, redistribute, modify, create derivative works from, or commercially exploit any platform content without the express written consent of lunatogel.

Legitimate use of the platform does not grant players any ownership rights or licence over its content.

Lunatogel reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Players will be notified of any material changes through:

• Prominent notices displayed on the platform's main page.
• Email notification to the registered email address.
• In-account notifications displayed upon login.

Continued use of the lunatogel platform after any changes take effect constitutes your acceptance of the amended Terms. The "Last Updated" date at the top of this document will be revised each time changes are made.